Customer Service

We're available Monday to Friday,
09:30am-1:00pm | 02:30pm-06:00pm CET

We'll be in touch soon

We aim to respond within 24 hours, but during busy periods like holidays, sales, and special campaigns, we may take a little longer to get back to you. Want a reply as soon as possible?

Please contact

How to cancel an order or start a return

To cancel your order:

Please contact us with this information:
1. Enter your guest order details and your collection address and number of packages, and schedule a collection date, and suitable time to – you'll need to provide your order number and email address.

2. We'll email you confirmation of your canceled order
If your order has already been prepared, we can't cancel your order — but we do offer a free returns service.

3. Prepare your return. Place the item inside the AVRA packaging – don't forget any brand boxes, dust bags, or cases.
Attach your Return Label to the outside of the AVRA packaging.
If you received a Return Note with your order, attach it to the outside of your package.
Give the Waybill Doc to the courier. Make a note of the Waybill Number to track your return.
When your package is collected or dropped off, make sure you ask the courier to scan the label so you can track your return.