Get in touch
Have questions about your order, or a general enquiry?
How can we help?
How To Order
Do I need an account to place an order?
No, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up a Avrà MILANO account.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.
I've forgotten my password, what should I do?
Follow the forgot your password link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
Can I place an order over the email?
Sure. Our global Customer Service advisors are happy to assist you with this.
How do I place an order on your website?
Here’s how:
1. Choose a category or brand from the top navigation menu or search to explore a specific style or brand
2. Select your desired item and click Add To Bag. Once you've added all items, it's time to checkout
3. Sign in to your account or, if you've not yet created one, continue via guest checkout
Pricing And Payment
Why is Avrà MILANO pricing different?
It's down to our unique business model. At Avrà MILANO, you're shopping items from our luxury brands and partner boutiques worldwide.
Prices are determined by each Avrà MILANO brand and partner boutique, so the price of the same item may vary depending on where it's coming from and your location. That's also why placing an item in your shopping bag or wishlist won't reserve it at a particular price.
Although we don’t have any control over price variation, we'll always offer you the best price available to your destination when you place your order.
To view the most accurate prices, select your delivery destination on our website.
Which payment methods do you accept?
Visa
MasterCard
Union Pay(银联)
American Express
Shop Pay
Apple Pay
Google Pay
Bancontact
iDEAL
Paypal
Which currencies can I shop in?
This is determined by your delivery destination and will be displayed at checkout before placing your order. If your local currency is unavailable, your order will be charged in EUR for a competitive exchange rate.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
