Return and Exchange Policy

Last updated on October 13

At Avrà MILANO, we are committed to ensuring your satisfaction with our products. To make your shopping experience worry-free, we have a comprehensive return and exchange policy in place. Please read the details below:

1. Return and Exchange Period:

  • We accept returns and exchanges within 14 days from the date of delivery.

2. Return Policy:

  • We offer free return shipping for all returned items.
  • To initiate a return, please contact our sales team via email(helpdesk@avramilano.com). Once your return request is approved, we will send you a return label. Print the label and attach it to the package, then drop it off at the designated location.
  • Returned items must meet our criteria: they must be unused, unworn, and in their original packaging with all tags attached.

3. Exchange Policy:

  • If the value of the item you are exchanging is equal to or greater than $150 euros, we will cover the shipping costs for the replacement item.
  • If the value of the item is less than $150, customers are responsible for the shipping costs of the replacement item. For specific charges, please refer to our Shipping & Delivery Policy section.

4. Return and Exchange Procedure:

  • Contact our sales team via emailhelpdesk@avramilano.com to initiate the return or exchange process. Please provide your order details and reason for the return/exchange.
  • Upon approval, we will email you a return label. Print the label, attach it securely to the package, and drop off the package at the specified location.
  • Once we receive the returned item and inspect its condition, we will process your refund or ship the replacement item. Please keep an eye on your email for updates regarding your return/exchange status.

We aim to provide a seamless and hassle-free return and exchange experience for our valued customers. If you have any questions or need further assistance, please do not hesitate to contact our sales team via email.

Thank you for choosing Avrà MILANO. We appreciate your business and look forward to serving you again in the future.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

helpdesk@avramilano.com