Refund & Returns Policy

Return and Exchange Policy

Last updated on October 13

At Avrà MILANO, we are committed to ensuring your satisfaction with our products. To make your shopping experience worry-free, we have a comprehensive return and exchange policy in place. Please read the details below:

1. Return and Exchange Period:

• We accept returns and exchanges within 14 days from the date of delivery.

2. Return Policy:

• We offer free return shipping for all returned items.
• To initiate a return, please contact our sales team via email（helpdesk@avramilano.com）. Once your return request is approved, we will send you a return label. Print the label and attach it to the package, then drop it off at the designated location.
• Returned items must meet our criteria: they must be unused, unworn, and in their original packaging with all tags attached.

3. Exchange Policy:

• If the value of the item you are exchanging is equal to or greater than $150, we will cover the shipping costs for the replacement item.
• If the value of the item is less than $150, customers are responsible for the shipping costs of the replacement item. For specific charges, please refer to our Shipping & Delivery Policy section.

4. Return and Exchange Procedure:

• Offer Fast Return & Refunds, Eazy to Retrun & Refund,Click to Return.
• Contact our sales team via email（helpdesk@avramilano.com） to initiate the return or exchange process. Please provide your order details and reason for the return/exchange.
  Offer Fast Return & Refunds, Ea
• Upon approval, we will email you a return label. Print the label, attach it securely to the package, and drop off the package at the specified location.
• Once we receive the returned item and inspect its condition, we will process your refund or ship the replacement item. Please keep an eye on your email for updates regarding your return/exchange status.

We aim to provide a seamless and hassle-free return and exchange experience for our valued customers. If you have any questions or need further assistance, please do not hesitate to contact our sales team via email.

Thank you for choosing Avrà MILANO. We appreciate your business and look forward to serving you again in the future.

Before Return

Please carefully read the following guidelines before initiating a return:

1. Condition of the Goods:

• Ensure that the returned items have not been worn and are in their original condition.
• All tags, labels, and accessories must be intact and included with the returned items.

2. Cleanliness and Odor-Free:

• Please make sure the items are clean without obvious stains, foreign objects, or odors.
• Avoid trying on the items in environments with potential odor retention, such as cooking or smoking areas.

3. Intact Packaging:

• Use the original packaging or an equivalent method to ensure the items are not damaged during transportation.
• If the original packaging is damaged, use appropriate packaging to protect the items adequately.

4. Return Application and Timeframe:

• Submit the return application within [specific timeframe, e.g., 7 days] of receiving the items.
• Provide detailed information and reasons for the return on the return form to expedite the processing of your request.

5. Quality Issues:

• If the items have any manufacturing defects or quality issues, provide clear photos to support your return request.
• We will promptly verify quality issues and provide you with an appropriate resolution.

We hope that the above standards and procedures will safeguard your rights and provide a more professional and efficient service. If you have any questions about the return standards or need assistance, please feel free to contact our customer service team. Thank you for your understanding and cooperation.

Wishing you a pleasant shopping experience!

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

helpdesk@avramilano.com